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desktopIT provides a complete Windows™ PC support & maintenance service to home and small business users in and around the North Gloucestershire and South Herefordshire areas, including the Forest of Dean, Newent, Ross-on-Wye and Ledbury.

We will come to your home or office to discuss your computer requirements or problems, often within hours of your call. We will then advise on the best course of action to resolve your requirements or problems. Computer problems can often be fixed on site, but removal to our office may be required with larger or more difficult problems.

There are no call out charges and we operate a NO FIX, NO FEE policy.

desktopIT Blog

AOL live up to their name!

3rd Jul 2010 10:45pm

The wonderful AOL have struck again!

This week I have had 3 customers call to say that their broadband wasn't working, and hadn't been for about 2 weeks. Through a very long call with the first customer we eventually fixed the problem. However with equally long phone calls to AOL technical support the other 2 customers were left high and dry with AOL unable to solve the problem.

These 2 customers have now decided to cancel their AOL broadband and gone with other suppliers.

The fact that three customers have all had problems about the same time with the same ISP suggests to me that AOL have had severe problems with their servers, probably something to do with transferring server information from AOL (inc?) to Carephone Warehouse (who now own them).

 

Update

I've now had a further 3 AOL customers call with the exactly the same problem! Unfortunatley AOL cannot help them even though they think there is no problem.

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